SHIPPING POLICY

Saiph (“we”, “us”, “our”) operates from the Netherlands and ships all orders in-house. By placing an order on wearsaiph.com, you agree to the terms below.

All orders are subject to stock availability. Inventory is updated regularly, but real-time accuracy cannot be guaranteed.

Pre-built watches that are in stock are dispatched without delay. Customized watches are made to order. The standard build time for customized watches is up to 7 business days. If required components are not in stock, build time may extend up to 14 business days. If a delay occurs, we will contact you and you may choose to accept the delay or receive a full refund for the affected item.

If part of an order is unavailable, we will notify you by email. You may choose to wait for restock or receive a refund for the unavailable item. Orders may only be partially fulfilled or split with customer approval. If accessories valued under €200 are shipped separately from a watch, additional shipping costs will be charged to the customer. Watches are always shipped free of charge within the European Union.

Free shipping applies to watches shipped within the European Union only. Watches shipped outside the EU are subject to shipping costs calculated at checkout. Accessories valued under €200 may incur shipping fees regardless of destination. Shipping fees paid for accessories are non-refundable.

We ship worldwide to all destinations supported by Dutch carriers. PO Boxes are accepted. Delivery outside the EU depends on local carriers and customs authorities, and delivery times are not guaranteed.

Estimated delivery times after dispatch are 2–5 business days within the European Union and 5–10 business days outside the EU. Delays caused by customs inspections, public holidays, carrier disruptions, or force-majeure events are outside our control.

Once an order is dispatched, you will receive a tracking link by email. Tracking updates are provided directly by the carrier.

EU orders include VAT. For non-EU orders, customers are responsible for all import duties, customs fees, and local taxes. We do not undervalue invoices. We do not mark orders as gifts unless explicitly requested by the customer via order notes or email.

Lost or stolen shipments are only covered if carrier insurance applies or if Order Protection has been added at checkout (recommended). Without coverage, Saiph is not liable for lost or stolen packages. Claims for missing packages marked as delivered must be submitted within 14 days of the delivery confirmation.

Saiph does not ship to Israel or to United States military addresses (APO, FPO, DPO). Orders will be refused or canceled without exception if the buyer is a current or former member of the Israeli military.

For shipping inquiries, contact info@wearsaiph.com.

RETURNS & REFUNDS POLICY

This Returns & Refunds Policy applies to all purchases made on wearsaiph.com.

You may request a return within 30 days of delivery. All returned items are subject to inspection upon receipt, and Saiph reserves the right to approve or reject returns based on condition.

Watches may be returned if they are unused or worn but undamaged. All watches are inspected upon return. If a watch shows minor wear or handling marks, Saiph may issue store credit instead of a cash refund. If a watch shows damage or misuse, the return may be rejected. Inspection decisions are final.

Accessories must be unused and returned in their original condition and packaging.

Change-of-mind returns for watches are eligible for a refund to the original payment method if approved. Return shipping for watches is covered by Saiph. Accessories valued under €200 must be returned at the customer’s expense, and original accessory shipping fees are non-refundable.

Customized (made-to-order) watches are not eligible for cash refunds. Approved returns of customized watches are issued as store credit only.

Saiph provides a 2-year warranty covering the movement, hands, and dial. The warranty does not cover the case, bracelet or strap, crystal, cosmetic damage, or water damage caused by crown misuse. Warranty claims require proof of purchase and clear photographic evidence.

Approved refunds or store credit are processed within 7 business days after the return is received and inspected.

Orders may be canceled before dispatch by contacting info@wearsaiph.com. Once an order has shipped, the return process applies.

Saiph does not earn interest or late-payment fees from Klarna. Any fees resulting from missed payments are the sole responsibility of the customer and are handled directly by Klarna.

For returns, refunds, or warranty claims, contact info@wearsaiph.com.