RETURNS & REFUNDS POLICY

This Returns & Refunds Policy applies to all purchases made on wearsaiph.com.

You may request a return within 30 days of delivery. All returned items are subject to inspection upon receipt, and Saiph reserves the right to approve or reject returns based on condition.

Watches may be returned if they are unused or worn but undamaged. All watches are inspected upon return. If a watch shows minor wear or handling marks, Saiph may issue store credit instead of a cash refund. If a watch shows damage or misuse, the return may be rejected. Inspection decisions are final.

Accessories must be unused and returned in their original condition and packaging.

Change-of-mind returns for watches are eligible for a refund to the original payment method if approved. Return shipping for watches is covered by Saiph. Accessories valued under €200 must be returned at the customer’s expense, and original accessory shipping fees are non-refundable.

Customized (made-to-order) watches are not eligible for cash refunds. Approved returns of customized watches are issued as store credit only.

Saiph provides a 2-year warranty covering the movement, hands, and dial. The warranty does not cover the case, bracelet or strap, crystal, cosmetic damage, or water damage caused by crown misuse. Warranty claims require proof of purchase and clear photographic evidence.

Approved refunds or store credit are processed within 7 business days after the return is received and inspected.

Orders may be canceled before dispatch by contacting info@wearsaiph.com. Once an order has shipped, the return process applies.

Saiph does not earn interest or late-payment fees from Klarna. Any fees resulting from missed payments are the sole responsibility of the customer and are handled directly by Klarna.

For returns, refunds, or warranty claims, contact info@wearsaiph.com.